Knowledge Management SystemMine repositories of hidden knowledge for efficient collaboration within a business ecosystem.
Automate creation and retrieval of content for improved management of knowledge sources.
Rather than simply appreciating the importance of knowledge-flow, what really matters is how an organization can effectively manage and share the corporate knowledge. A knowledge management system digs through the repositories of hidden knowledge, stores and retrieves knowledge, senses knowledge sources, captures, disseminates and effectively uses an enterprise's shared information assets.
With the tacit use of data mining techniques that include analysis of the relationship between user's activities and content, a KMS pushes information to the user in the form of a knowledge roadmap dashboard to address specific business goals. It essentially sets into order the unstructured enterprise data and converts information into knowledge that could be used to draw business value through actionable insight.
For customer-focused industries like E-commerce, a KMS helps in instant troubleshooting. With each question asked by the help desk and answered by the consumer, the KMS comes closer to the identification of a problem and comes up with suggestions to fix it.
How Knowledge Management System work?
KMS collects, structures and distributes information to the knowledge workers in an organization for concentrated competence. It actively and creatively links people. The tool saves valuable search time of the users by efficiently presenting the desired knowledge as and when needed. By pooling expertise at key touch-points, it adds resilience to the knowledge-base of an organization.
Creation of knowledge database (expertise directories and best practices), knowledge mapping (structured information), management of knowledge processes (classification of information), setting up of a knowledge center, use of collaborative techniques and the formation of teams comprising of knowledge leaders are key ingredients of any knowledge management system.
KMS contextually reuses knowledge & information and disseminates it as per need, not in the usual mass-distribution mode. Knowledge workers can access relevant information and deliver it to the customers up to 10 times faster than a traditional help desk consultant.
- Custom Development
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- Knowledge Management System
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