Customer Communication Management (CCM)

Being a trusted customer communication management consulting company means we help businesses use CMM tools. Our expertise helps businesses design personalized omnichannel messaging that improves customer experience ROI.
Home > Services > Customer Communication Management (CCM)
As a CMM consultation company, we help businesses use customer communication to create lasting relationships. Our customer communication management services help businesses centralize and personalize omnichannel customer communications. Our CMM practice optimizes customer service operations and maps each customer's journey.
  • CCM Consulting

    Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.
  • CCM Implementation

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.
  • CCM Integration

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.
  • CCM Migration

    Migration

    Modernize your existing customer communication system to the CMM platform of choice.
  • CCM Customization

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.
  • CCM Support and Maintenance

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.
  • Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.
  • Migration

    Modernize your existing customer communication system to the CMM platform of choice.

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

Customer Communication Management Capabilities

With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.
Designing
  • Flexible Authoring
  • Template Management
  • Rule-Based Personalization
  • Secure Communications (HIPPA, and PCIDSS standards)
  • Robust User Management
  • Audit Logs

How to choose a CCM Platform?

When searching for useful customer communication management tools, you should consider the following characteristics.
  • Consistent

    Consistent

    Provides consistent omnichannel messaging across customer touchpoints.
  • Reliable

    Reliable

    Easy to implement and reliable communication to customers.
  • Flexible

    Flexible

    Consistent, Standardized and compliant communication.
  • Component

    Component

    Enables component-based communications design.
  • Integration

    Integration

    Provides web service integration capabilities for third-party applications.
  • Speed

    Speed

    Reduce the turnaround time of different communications across various touchpoints.

Expertise In CCM Tools

We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
  • OpenText
  • Messagepoint
  • Pitney Bowes
  • Sefas
  • Smart Communications
  • Quadient
  • Twilio
  • Adobe Experience Manager Forms

Why Our CMM Solution?

We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
  • Works With Any Vertical

    Works With Any Vertical

    Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc.
  • Improves Customer Experience

    Improves Customer Experience

    We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently.
  • Bridges Data Siloes

    Bridges Data Siloes

    We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.

Benefits of Customer Communication Management

Every business decision we make has an effect on our customers. Customer communication management benefits include improving customer experience in innovative and unique ways.
Benefits of Customer Communication Management
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
Consulting
Rebuilding A Feature-Rich Mobile App Harnessing React Native That Elevated User Engagements Up To 64% For An Astro Consulting Firm
The client desired to consolidate their app code usage into a single hybrid technology. Thus, it envied adopting a framework, ...
 
Consulting
Odoo CRM Implementation For A Renowned Recovery Law Firm To Manage And Covert Leads Into Clients
As the client was struggling with legacy CRM modules, it wanted to transform the way it dealt with clients. Our client was facing ...
 
Retail & eCommerce
Zoho Modules Enhancing Sales, Inventory Control, and Financial Operations in the Food Industry
Working with manual, suboptimal processes was hindering business growth. Before our technology partnership, the client struggled ...
 
Industrial & Manufacturing
Improving Customer Interactions and Streamlining Sales in Material Handling Equipment Trading by Zoho Implementation
Suffering from low customer engagement and infective sales processes, the client was looking for a robust digital solution. Here ...
 
Industrial & Manufacturing
20% Leads Increased For Chemical and Pharmaceutical Industry Company by Zoho CRM Implementation
The client struggled with no digital process to manage leads. Because of that reason, the client missed out on a number of growth ...
 
Healthcare & Life Science
Revitalizing Patient Relationships with Zoho CRM for a Hearing Aid Center
The hearing aid center relied on manual processes and legacy systems, which slowed its service delivery and made marketing ineffective. ...
 
Software & Hi-Tech
Immersive Office Experience with Metaverse Virtual Office Development for the Tech Industry
In the digital era, it is better to have metaverse applications that provide innovative solutions to transform visual presence ...
 
Healthcare & Life Science
Analytics-Driven Data Transformation in Personal Care Industry Through Power BI Implementation
As an established sanitary pads manufacturer and distributor with a wide market reach, the client had to remain competitive in ...
 
Healthcare & Life Science
Business Process Transformation in the Pharmaceutical Industry Through Dynamics 365 Business Central Implementation
With a wide market reach, the client's business had to remain agile to serve customers better while boosting profitability. However, ...
 
Retail & eCommerce
MS Dynamics 365 Business Central Implementation Cuts Manual Effort by 10% for a Rug Manufacturer
As a global rug manufacturer, the client faced mission-critical challenges, such as multifaceted supply chain operations, inefficient ...
 
Real Estate
The Fids - Real Estate Listing iOS App Development Maximized The Efficiency Of US Brokers
The client felt the need to improve the outcomes for its target audience - brokers - in the US. To do that, the client wanted ...
 
Retail & eCommerce
Sacha VIP - A Loyalty Program App Helped A Cosmetic Brand Maximize Its Sales
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
 
Media & Entertainment
Eponies: Data-Tracking App That Helped An American Equestrian Performance Sporting Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
 
Education & Learning
Debatr - AI Enabled Hybrid Mobile App to Get Pros and Cons Information of Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
 
Healthcare & Life Science
Clinikio: Online Doctor Consultations & Appointments Mobile App
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
 
Media & Entertainment
Crowdit :Mobile App That Helped Sports Fans Share Their Favorite Moments And Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
 
Banking & Financial Services
Overcoming The Shortcomings Of Traditional Payments With Cashless Transactions
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
 
Media & Entertainment
Online Dating App With Audio-Video Calling And Private Chatting
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...
 
Media & Entertainment
Specialized application for enthusiasts to discuss sports and related updates
The client wanted to develop a platform exclusively for sports enthusiasts wherein they can discuss everything related to games ...
 
Energy
Mobile App Modernization That Re-Envisioned Customer Engagement For Energy Industry
The client had an enterprise-level payment application on iOS and Android that lacked a human-centric appeal. To keep pace with ...

WANT TO START A PROJECT?

Get Estimation