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Customer Relation Management System

Develop excellent CRM capabilities and enhancements with the best systems and solutions
allowing real-time, streamlined collaboration among stakeholders and customers.

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Overview
Features

CRM in its simplest terms refers to practices, strategies, and technologies that enterprises use to drive sales growth through analysis of integrated data and improved customer interactions. It presents useful information to the front-end staff about the customers' purchasing history, concerns, and preferences.

On-site CRM gives full control to the company related to its deployment, licensing rights, and upgrade. It is best suited for large enterprises. On-demand CRM, also known as cloud-based CRM or SaaS (software-as-a-source) CRM offers relatively quick deployment capabilities. It is best suited for companies with a limited budget and technical know-how. Open Source CRM allows for customization at no extra cost to the user. It is widely used for improved social CRM practices.

A well-managed CRM allows for sales forecasting and supports marketing and sales automation failing which it would be nothing more than glorified data storage.

You can connect from within your CRM account itself with your customers through multiple channels like Email, phone, chat conversation and social media for immediate follow-up and redress of an impending issue.

How CRM System works?

A CRM connects different data sets and organizes them into a dashboard for a single-window-view of the customer's account information. CRM could be combined with third-party data for the forecasting of better sales prospects. It artfully keeps track of the relationship between the people within the organization and the external customers.

CRM is a workflow scheduler and manager. Once a lead (a potential customer) is placed into the CRM, it will walk you seamlessly throughout the sales process. Once you interact with a prospect or customer on phone, email or chat, it will present to you a single-window view of the automated audit trail of all previous interactions with that customer, so that when the customer refers to some past conversation, you have full details of the same with you, including documentation and conversations shared.

CRM System Benefits

If skillfully executed a CRM system can bring in several benefits for sales, marketing, service and other teams. The interactive interface helps the managers keep track of all activities of customer behavior to get useful business intelligence. Key benefits include:

Decision making turns agile and up-to-date.
Inaccuracies in performance are quickly located.
Betterment in customers' experience.
All actions are logged in CRM.
Manual tasks get replaced by an automated mechanism.
Client relationship strengthens.

Technology Offerings

Custom Development
SQL Server
PHP
Oracle
Microsoft .Net
ZohoCRM
Java
SugarCRM
Ruby on Rails
Infusionsoft
Open Source
Salesforce
MySQL
Microsoft Dynamics CRM

For the organizations which are still undecided regarding the CRM implementation in the existing infrastructure, it is worth noting the advanced features of high-end CRM system that truly increase efficiency by reducing the inefficient procedures.

Functional Area of CRM System

Modular Integration Direct integration with other ERP modules is a key feature that your organization can get after implementing the system successfully.
Account Management Account management allows maintaining various demographic and other information regarding all activities.
Quotes & Proposal Management It automates the route to send quotes and proposals to your target audiences. The system simplifies the process to translate the quotes & proposals into sales.
Problem Management Problem management system is all designed to track problems and recognize the trends so that major customer service matters can be checked proactively.
Lead & Opportunity Management Lead & opportunity management system allows sales and marketing executives to trail the communications and interest of prospects, providing a robust platform to stay in touch with the leads until they are converted into sales.

Why Should You Work With Flexsin ?

Industry Expertise: We offer a variety of flavors to suit your specific core business needs with scalable solutions and flexibility of customization.
Intelligent Reporting: Boardroom level quality reports are generated to assess the efficacy of organizational processes being undertaken.
Efficient Project Management: Our automated solutions make the processes efficient and less susceptible to human errors.
Data Security: Business critical data is well-protected with security layers and privileged access checks.

Inter-portability with third party applications.
Scalable and customizable.
Real time access to accurate information and intelligent reporting.
Control, monitor and manage processes of whole organization efficiently.
Better and faster informed decision making.
Project management, customer relationship management and supply chain management.