Customer Communication Management (CCM)

Being a trusted customer communication management consulting company means we help businesses use CMM tools. Our expertise helps businesses design personalized omnichannel messaging that improves customer experience ROI.
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As a CMM consultation company, we help businesses use customer communication to create lasting relationships. Our customer communication management services help businesses centralize and personalize omnichannel customer communications. Our CMM practice optimizes customer service operations and maps each customer's journey.
  • CCM Consulting

    Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.
  • CCM Implementation

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.
  • CCM Integration

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.
  • CCM Migration

    Migration

    Modernize your existing customer communication system to the CMM platform of choice.
  • CCM Customization

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.
  • CCM Support and Maintenance

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

  • Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.

  • Migration

    Modernize your existing customer communication system to the CMM platform of choice.

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

Customer Communication Management Capabilities

With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.
Designing
  • Flexible Authoring
  • Template Management
  • Rule-Based Personalization
  • Secure Communications (HIPPA, and PCIDSS standards)
  • Robust User Management
  • Audit Logs

How to choose a CCM Platform?

When searching for useful customer communication management tools, you should consider the following characteristics.
  • Consistent

    Consistent

    Provides consistent omnichannel messaging across customer touchpoints.
  • Reliable

    Reliable

    Easy to implement and reliable communication to customers.
  • Flexible

    Flexible

    Consistent, Standardized and compliant communication.
  • Component

    Component

    Enables component-based communications design.
  • Integration

    Integration

    Provides web service integration capabilities for third-party applications.
  • Speed

    Speed

    Reduce the turnaround time of different communications across various touchpoints.
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Expertise In CCM Tools

We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
  • OpenText
  • Messagepoint
  • Pitney Bowes
  • Sefas
  • Smart Communications
  • Quadient
  • Twilio
  • Adobe Experience Manager Forms

Why Our CMM Solution?

We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
  • Works With Any Vertical

    Works With Any Vertical

    Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc.
  • Improves Customer Experience

    Improves Customer Experience

    We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently.
  • Bridges Data Siloes

    Bridges Data Siloes

    We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.

Benefits of Customer Communication Management

Every business decision we make has an effect on our customers. Customer communication management benefits include improving customer experience in innovative and unique ways.
Benefits of Customer Communication Management
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
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Power BI Implementation Enabled Analytics-Driven Data Transformation For A Personal Care Brand
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Dynamics 365 Business Central Implementation Enabled Business Process Transformation For A Pharmaceutical Company
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MS Dynamics 365 Business Central Implementation Enabled Business Transformation For A Rug Manufacturer
As a global rug manufacturer, the client faced mission-critical challenges, such as multifaceted supply chain operations, inefficient ...
 
Industrial & Manufacturing
Odoo Implementation And Configuration Enabled A US Start-Up To Optimize Business Processes And Drive Transformation
The business wanted to address its critical needs, which included optimizing sales, improving manufacturing, and eliminating paper-based ...
 
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Zoho One Implementation For A UK-Based Printing Digital Store Streamlined Business Operations
The client's business faced a host of challenges in its day-to-day operations. The business was relying on disparate processes ...
 
Industrial & Manufacturing
Odoo Module Configuration And Implementation Increased The Sales Efficiency For A US Chocolate Manufacturing Business
Inefficient sales order processes with less strategic product display led to lower sales and poorly compensated sales representatives. ...
 
Real Estate
CRM Modernization On Laravel Enabled A US Real Estate Company To Embrace Email Automation And Optimize Lead Management
Disjointed CRM modules impeded communication flow, prevented lead management optimization, and diminished the visibility into ...
 
Education & Learning
On-Prem Intranet Development And Migration On SharePoint For A Leading American University
As a large university, the client's communication was multi-layered and was accessed by different audiences. In addition to students, ...
 
Industrial & Manufacturing
Zoho CRM Configuration Enables Workflow Automation And Increases Lead Management Returns For An Industrial Export Firm
With an aim to transform its business products that improve supply chains, trading finance, and IT outcomes, the client wanted ...
 
Travel and Hospitality
A Travel Web Portal Created On WordPress With Zoho CRM Helped In Capturing Free Quotes And Automating Lead Management
The top priority for the client was offering well-crafted experiences that would match the requirements of even the most demanding ...
 
Real Estate
The Fids - Real Estate Listing iOS App Development Maximized The Efficiency Of US Brokers
The client felt the need to improve the outcomes for its target audience - brokers - in the US. To do that, the client wanted ...
 
Retail & eCommerce
Sacha VIP - A Loyalty Program App Helped A Cosmetic Brand Maximize Its Sales
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
 
Media & Entertainment
Eponies: Data-Tracking App That Helped An American Equestrian Performance Sporting Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
 
Education & Learning
Debatr - AI Enabled Hybrid Mobile App to Get Pros and Cons Information of Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
 
Healthcare & Life Science
Clinikio: Online Doctor Consultations & Appointments Mobile App
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
 
Media & Entertainment
Crowdit :Mobile App That Helped Sports Fans Share Their Favorite Moments And Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
 
Banking & Financial Services
Overcoming The Shortcomings Of Traditional Payments With Cashless Transactions
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
 
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Online Dating App With Audio-Video Calling And Private Chatting
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...
 
Media & Entertainment
Specialized application for enthusiasts to discuss sports and related updates
The client wanted to develop a platform exclusively for sports enthusiasts wherein they can discuss everything related to games ...
 
Energy
Mobile App Modernization That Re-Envisioned Customer Engagement For Energy Industry
The client had an enterprise-level payment application on iOS and Android that lacked a human-centric appeal. To keep pace with ...

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