Customer Communication Management (CCM)

Our expertise in customer communication management empowers businesses to use different CMM tools for designing personalized omnichannel messaging to improve customer experience ROI.
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Deliver scalable customer relationships. We help you centralize and personalize your omni-channel customer communications by optimizing your customer service operations, mapping each customer's journey, and delivering experiences that put your brand well ahead of the competition.
  • Consulting

    Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.
  • Implementation

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.
  • Integration

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.
  • Migration

    Migration

    Modernize your existing customer communication system to the CMM platform of choice.
  • Customization

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.
  • Support and Maintenance

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

  • Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.

  • Migration

    Modernize your existing customer communication system to the CMM platform of choice.

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

Customer Communication Management Capabilities

With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.
Designing
  • Flexible Authoring
  • Template Management
  • Rule-Based Personalization
  • Secure Communications (HIPPA, and PCIDSS standards)
  • Robust User Management
  • Audit Logs

How to choose a CCM Platform?

When searching for useful customer communication management tools, you should consider the following characteristics.
  • Consistent

    Consistent

    Provides consistent omnichannel messaging across customer touchpoints.
  • Reliable

    Reliable

    Easy to implement and reliable communication to customers.
  • Flexible

    Flexible

    Consistent, Standardized and compliant communication.
  • Component

    Component

    Enables component-based communications design.
  • Integration

    Integration

    Provides web service integration capabilities for third-party applications.
  • Speed

    Speed

    Reduce the turnaround time of different communications across various touchpoints.
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Expertise In CCM Tools

We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
  • OpenText
  • Messagepoint
  • Pitney Bowes
  • Sefas
  • Smart Communications
  • Quadient
  • Twilio
  • Adobe Experience Manager Forms

Why Our CMM Solution?

We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
  • Works With Any Vertical

    Works With Any Vertical

    Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc.
  • Improves Customer Experience

    Improves Customer Experience

    We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently.
  • Bridges Data Siloes

    Bridges Data Siloes

    We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.

Benefits of Customer Communication Management

Every business decision we make has an effect on our customers. It is crucial to guarantee that every customer enjoys a positive experience. CCM tools can aid in enhancing the customer experience in a number of ways.
Benefits of Customer Communication Management
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
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Education & Non-Profit
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Real Estate
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Travel and Hospitality
A Travel DApp On The Ethereum Blockchain Made Accommodation-Booking Securer And Faster
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Technology
A Metaverse Marketplace That Made Crypto And NFT Trading Secure And Immersive
The client had a lucrative idea of building a robust metaverse marketplace. However, metaverse development is a new thing and ...
 
Technology
Rigorous ERP Software Testing And QA Checks Maximized Performance For A Technology Company
The ERP software of the client had diverse functionalities, with newer features being added time and again. Owing to that reason, ...
 
Retail & eCommerce
Sacha VIP - A Loyalty Program App Helped A Cosmetic Brand Maximize Its Sales
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
 
Media & Entertainment
Eponies: Data-Tracking App That Helped An American Equestrian Performance Sporting Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
 
Education & Non-Profit
Debatr - AI Enabled Hybrid Mobile App to Get Pros and Cons Information of Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
 
Healthcare & Life Science
Clinikio: Online Doctor Consultations & Appointments Mobile App
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
 
Media & Entertainment
Crowdit :Mobile App That Helped Sports Fans Share Their Favorite Moments And Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
 
Finance & Banking
Overcoming The Shortcomings Of Traditional Payments With Cashless Transactions
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
 
Media & Entertainment
Online Dating App With Audio-Video Calling And Private Chatting
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...
 
Media & Entertainment
Specialized application for enthusiasts to discuss sports and related updates
The client wanted to develop a platform exclusively for sports enthusiasts wherein they can discuss everything related to games ...
 
Energy
Mobile App Modernization That Re-Envisioned Customer Engagement For Energy Industry
The client had an enterprise-level payment application on iOS and Android that lacked a human-centric appeal. To keep pace with ...
 
Education & Non-Profit
Improving User Engagement with an Intuitive Education App
The client wanted to leverage new technological solutions for improving the quality of interactions happening among students, ...

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