Customer Communication Management (CCM)
Our expertise in customer communication management empowers businesses to use different CMM tools for designing personalized omnichannel messaging to improve customer experience ROI.Deliver scalable customer relationships. We help you centralize and personalize your omni-channel customer communications by optimizing your customer service operations, mapping each customer's journey, and delivering experiences that put your brand well ahead of the competition.
-
Consulting
We evaluate current capabilities of the business to transform and streamline customer experiences. -
Implementation
Our experts provide solutions to deliver personalized communications to customers across channels. -
Integration
Integrate legacy business tools with CCM software for upgraded and enhanced business communications. -
Migration
Modernize your existing customer communication system to the CMM platform of choice. -
Customization
Create personalized engagement and communicate with customers on their preferred channels. -
Support and Maintenance
Support to build better customer interactions throughout the customer lifecycle journey.
-
Consulting
We evaluate current capabilities of the business to transform and streamline customer experiences.Implementation
Our experts provide solutions to deliver personalized communications to customers across channels.Integration
Integrate legacy business tools with CCM software for upgraded and enhanced business communications. -
Migration
Modernize your existing customer communication system to the CMM platform of choice.Customization
Create personalized engagement and communicate with customers on their preferred channels.Support and Maintenance
Support to build better customer interactions throughout the customer lifecycle journey.
Customer Communication Management Capabilities
With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.

- Flexible Authoring
- Template Management
- Rule-Based Personalization
- Secure Communications (HIPPA, and PCIDSS standards)
- Robust User Management
- Audit Logs
How to choose a CCM Platform?
When searching for useful customer communication management tools, you should consider the following characteristics.
-
Consistent
Provides consistent omnichannel messaging across customer touchpoints. -
Reliable
Easy to implement and reliable communication to customers. -
Flexible
Consistent, Standardized and compliant communication. -
Component
Enables component-based communications design. -
Integration
Provides web service integration capabilities for third-party applications. -
Speed
Reduce the turnaround time of different communications across various touchpoints.
Expertise In CCM Tools
We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
Why Our CMM Solution?
We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
-
Works With Any Vertical
Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc. -
Improves Customer Experience
We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently. -
Bridges Data Siloes
We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.
Benefits of Customer Communication Management
Every business decision we make has an effect on our customers. It is crucial to guarantee that every customer enjoys a positive experience. CCM tools can aid in enhancing the customer experience in a number of ways.

Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
Manufacturing & Industrial
Zoho CRM Configuration Enables Workflow Automation And Increases Lead Management Returns For An Industrial Export Firm
With an aim to transform its business products that improve supply chains, trading finance, and IT outcomes, the client wanted ...
Travel and Hospitality
A Travel Web Portal Created On WordPress With Zoho CRM Helped In Capturing Free Quotes And Automating Lead Management
The top priority for the client was offering well-crafted experiences that would match the requirements of even the most demanding ...
Retail & eCommerce
A Shopify Store With Zoho CRM Automated Lead Management And Maximized Digital Presence For An Australian Retailer
A strong digital presence and proper lead management were two priorities for the client. The client only had a physical store ...
Consulting
Salesforce Sales Cloud Automation Helped A Mentorship Platform Improve Learning Outcomes
The client was looking for an automation solution that would reduce the scope of manual processes across the enterprise. To embrace ...
Retail & eCommerce
A Metaverse-Powered Virtual Store On Ethereum Delivers Stunning And Secure Shopping Experiences
The client required a team of metaverse developers to help realize the vision of creating a metaverse supermart. Being a superstore ...
Education & Non-Profit
A MEAN-Powered Web Application Enabled Nursing Institutes To Find Right Candidates
The client required a web portal that would allow nursing institutions and students to collaborate and streamline the admission ...
Real Estate
A Real Estate Decentralized App Built On Binance Smart Chain Transforms Properties Into Digital Shares
Being a seasoned real estate investor and agent, the client wanted to build a robust blockchain-enabled web application where ...
Travel and Hospitality
A Travel DApp On The Ethereum Blockchain Made Accommodation-Booking Securer And Faster
The client had an idea of having a web application that would enable its users-cum-travelers to search hotels based on their availability ...
Technology
A Metaverse Marketplace That Made Crypto And NFT Trading Secure And Immersive
The client had a lucrative idea of building a robust metaverse marketplace. However, metaverse development is a new thing and ...
Technology
Rigorous ERP Software Testing And QA Checks Maximized Performance For A Technology Company
The ERP software of the client had diverse functionalities, with newer features being added time and again. Owing to that reason, ...
Retail & eCommerce
Sacha VIP - A Loyalty Program App Helped A Cosmetic Brand Maximize Its Sales
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
Media & Entertainment
Eponies: Data-Tracking App That Helped An American Equestrian Performance Sporting Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
Education & Non-Profit
Debatr - AI Enabled Hybrid Mobile App to Get Pros and Cons Information of Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
Healthcare & Life Science
Clinikio: Online Doctor Consultations & Appointments Mobile App
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
Media & Entertainment
Crowdit :Mobile App That Helped Sports Fans Share Their Favorite Moments And Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
Finance & Banking
Overcoming The Shortcomings Of Traditional Payments With Cashless Transactions
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
Media & Entertainment
Online Dating App With Audio-Video Calling And Private Chatting
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...
Media & Entertainment
Specialized application for enthusiasts to discuss sports and related updates
The client wanted to develop a platform exclusively for sports enthusiasts wherein they can discuss everything related to games ...
Energy
Mobile App Modernization That Re-Envisioned Customer Engagement For Energy Industry
The client had an enterprise-level payment application on iOS and Android that lacked a human-centric appeal. To keep pace with ...
Education & Non-Profit
Improving User Engagement with an Intuitive Education App
The client wanted to leverage new technological solutions for improving the quality of interactions happening among students, ...