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People’s Courage International (PCI) required optimization for their Salesforce-powered Case Management System to ...
Customer Communication Management (CCM)
Being a trusted customer communication management consulting company means we help businesses use CMM tools. Our expertise helps businesses design personalized omnichannel messaging that improves customer experience ROI.As a CMM consultation company, we help businesses use customer communication to create lasting relationships. Our customer communication management services help businesses centralize and personalize omnichannel customer communications. Our CMM practice optimizes customer service operations and maps each customer's journey.
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Omnichannel Communication
Enable seamless communication across various channels-email, SMS, print, social media, and web. -
Personalized Communication
Create and deliver personalized messages based on customer preferences, behaviors, and data. -
Document Composition & Management
Automate the creation, management, and delivery of personalized documents such as invoices, statements, and contracts. -
Journey Mapping & Automation
Design and automate customer journeys to engage with them at the right touchpoints, based on their behavior and interactions. -
Communication Analytics & Reporting
Track and analyze customer interactions across channels to optimize communication strategies. -
Compliance & Data Security
Ensure that all communications comply with industry regulations and adhere to data security best practices.
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Omnichannel Communication
Enable seamless communication across various channels-email, SMS, print, social media, and web.Personalized Communication
Create and deliver personalized messages based on customer preferences, behaviors, and data.Document Composition & Management
Automate the creation, management, and delivery of personalized documents such as invoices, statements, and contracts. -
Journey Mapping & Automation
Design and automate customer journeys to engage with them at the right touchpoints, based on their behavior and interactions.Communication Analytics & Reporting
Track and analyze customer interactions across channels to optimize communication strategies.Compliance & Data Security
Ensure that all communications comply with industry regulations and adhere to data security best practices.
Customer Communication Management Capabilities
With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.
- Flexible Authoring
- Template Management
- Rule-Based Personalization
- Secure Communications (HIPPA, and PCIDSS standards)
- Robust User Management
- Audit Logs
How to choose a CCM Platform?
When searching for useful customer communication management tools, you should consider the following characteristics.
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Consistent
Provides consistent omnichannel messaging across customer touchpoints. -
Reliable
Easy to implement and reliable communication to customers. -
Flexible
Consistent, Standardized and compliant communication. -
Component
Enables component-based communications design. -
Integration
Provides web service integration capabilities for third-party applications. -
Speed
Reduce the turnaround time of different communications across various touchpoints.
Expertise In CCM Tools
We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
Why Our CMM Solution?
We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
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Works With Any Vertical
Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc. -
Improves Customer Experience
We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently. -
Bridges Data Siloes
We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.
Benefits of Customer Communication Management
Every business decision we make has an effect on our customers. Customer communication management benefits include improving customer experience in innovative and unique ways.
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
Consulting
Salesforce Platform Audit to Identify Gaps and Security Vulnerabilities for a U.S.-Based Nonprofit Organization
Software & Hi-Tech
Automation of Document Management and Workflows with SharePoint and Power Automate for Precision Engineering and Manufacturing Industry
Dynatec was grappling with a legacy system requiring manual file uploads and inefficient management of product files linked ...
Travel and Hospitality
Transforming Financial Operations through Credit Card Transaction Automation and Intelligent Dashboards for the Aviation Industry
Cayman Airways was grappling with delays and inaccuracies due to the manual upload and sorting of credit card transaction ...
Industrial & Manufacturing
Enhancing Document Management and Search with SharePoint and Power Automate for a Pile and Marine Driving Company
The client faced limitations with SharePoint’s out-of-the-box search capabilities that constrained user efficiency ...
Healthcare & Life Science
Streamlining Nurse Scheduling and Patient Management with Power Apps For American Home infusion Service Provider
The healthcare client required a solution to streamline critical operations such as nurse scheduling, client management, ...
Healthcare & Life Science
Optimizing Healthcare Operations With AI-Powered SaaS Practice Management Software For Better Patient Care & Efficiency
The client aimed to revolutionize healthcare practice management by implementing a comprehensive solution tailored to the ...
Consulting
Empowering Citizen Engagement and Public Services with a Cutting-Edge Metaverse Platform MVP for Fujairah Police
The client envisioned a groundbreaking Metaverse platform to redefine public service interactions and road safety education. ...
Healthcare & Life Science
Optimizing Operations And Sales Performance For A Leading US-Based Veterinary Business with NetSuite Customization
Our client has aimed to create a compassionate pet care experience by blending high-quality service, convenience, and affordability. ...
Consulting
Harnessing Generative AI and MERN Architecture to Reimagine How Minds Evolve and Behaviors Transform
The top priority for the client was to build a seamless conversational AI system that could empower the end user to harness the ...
Software & Hi-Tech
Custom ERP Application Development For Streamlining Sales, Operations & Finance In Flooring Industry
Our client recognized the need for a robust ERP application to manage and streamline various operational processes across their ...
Media & Entertainment
Entertainment Mobile App Transformed Everyday Conversations with Interactive Humor
As the client aimed to create an engaging mobile app, the goal was to build a platform that humorously reacts to user-generated ...
Consulting
Mobile App with React Native to Elevate User Engagement for an Astro Consulting Firm
The client desired to consolidate their app code usage into a single hybrid technology. Thus, it envied adopting a framework, ...
Real Estate
Real Estate Listing iOS App Development Boosted Efficiency for US Brokers
The client felt the need to improve the outcomes for its target audience - brokers - in the US. To do that, the client wanted ...
Retail & eCommerce
Loyalty Program Mobile Application Helped a Cosmetic Brand Maximize Sales Globally
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
Media & Entertainment
Data-Tracking Mobile App Boosted ROI for an American Equestrian Performance Sports Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
Education & Learning
AI-Enabled Hybrid Mobile App for Pros and Cons Analysis on Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
Healthcare & Life Science
Mobile App for Online Doctor Consultations and Appointment Scheduling
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
Media & Entertainment
Mobile App Empowering Sports Fans to Share Their Favorite Moments and Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
Banking & Financial Services
Mobile Payment Solution for a Leading Bank in Trinidad & Tobago to Accelerate the Cashless Economy
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
Media & Entertainment
AI-Powered Online Dating and Social Networking App Featuring Text, Call, and Video Capabilities
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...