Customer Communication Management (CCM)

Being a trusted customer communication management consulting company means we help businesses use CMM tools. Our expertise helps businesses design personalized omnichannel messaging that improves customer experience ROI.
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As a CMM consultation company, we help businesses use customer communication to create lasting relationships. Our customer communication management services help businesses centralize and personalize omnichannel customer communications. Our CMM practice optimizes customer service operations and maps each customer's journey.
  • CCM Consulting

    Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.
  • CCM Implementation

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.
  • CCM Integration

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.
  • CCM Migration

    Migration

    Modernize your existing customer communication system to the CMM platform of choice.
  • CCM Customization

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.
  • CCM Support and Maintenance

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

  • Consulting

    We evaluate current capabilities of the business to transform and streamline customer experiences.

    Implementation

    Our experts provide solutions to deliver personalized communications to customers across channels.

    Integration

    Integrate legacy business tools with CCM software for upgraded and enhanced business communications.

  • Migration

    Modernize your existing customer communication system to the CMM platform of choice.

    Customization

    Create personalized engagement and communicate with customers on their preferred channels.

    Support and Maintenance

    Support to build better customer interactions throughout the customer lifecycle journey.

Customer Communication Management Capabilities

With a robust CCM platform maximize upsell and cross sell opportunities and multichannel delivery of personalized communication leading to enhanced customer experience.
Designing
  • Flexible Authoring
  • Template Management
  • Rule-Based Personalization
  • Secure Communications (HIPPA, and PCIDSS standards)
  • Robust User Management
  • Audit Logs

How to choose a CCM Platform?

When searching for useful customer communication management tools, you should consider the following characteristics.
  • Consistent

    Consistent

    Provides consistent omnichannel messaging across customer touchpoints.
  • Reliable

    Reliable

    Easy to implement and reliable communication to customers.
  • Flexible

    Flexible

    Consistent, Standardized and compliant communication.
  • Component

    Component

    Enables component-based communications design.
  • Integration

    Integration

    Provides web service integration capabilities for third-party applications.
  • Speed

    Speed

    Reduce the turnaround time of different communications across various touchpoints.
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Expertise In CCM Tools

We have deep expertise in working with market-leading CMM technologies and tools. Our in-depth CMM capabilities have helped us build and implement scalable customer communication models that improve the bottom line.
  • OpenText
  • Messagepoint
  • Pitney Bowes
  • Sefas
  • Smart Communications
  • Quadient
  • Twilio
  • Adobe Experience Manager Forms

Why Our CMM Solution?

We build and deploy scalable CMM solutions that help businesses connect with customers across different channels easily. Businesses equipped with our CMM solutions reap the rewards and improve outcomes.
  • Works With Any Vertical

    Works With Any Vertical

    Our CMM solutions cater to the specific requirements of different verticals - telecom, utilities, government, etc.
  • Improves Customer Experience

    Improves Customer Experience

    We bring CMM solutions that serve as robust digital platforms to help businesses deliver improved UX consistently.
  • Bridges Data Siloes

    Bridges Data Siloes

    We use data virtualization technologies and digital accelerators to help businesses modernize their data repositories.

Benefits of Customer Communication Management

Every business decision we make has an effect on our customers. Customer communication management benefits include improving customer experience in innovative and unique ways.
Benefits of Customer Communication Management
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
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An AI-powered Mind and Behavior Transformation System Built on the MERN Stack
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Healthcare & Life Science
Seamless Integration Enhances Data Accuracy And Efficiency For A Healthcare Organization
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Healthcare & Life Science
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Media & Entertainment
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As the client aimed to create an engaging mobile app, the goal was to build a platform that humorously reacts to user-generated ...
 
Consulting
Mobile App with React Native to Elevate User Engagement for an Astro Consulting Firm
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Real Estate
Real Estate Listing iOS App Development Boosted Efficiency for US Brokers
The client felt the need to improve the outcomes for its target audience - brokers - in the US. To do that, the client wanted ...
 
Retail & eCommerce
Loyalty Program Mobile Application Helped a Cosmetic Brand Maximize Sales Globally
The brand managed by the client had already established a commanding presence in the cosmetics market. Since the brand has many ...
 
Media & Entertainment
Data-Tracking Mobile App Boosted ROI for an American Equestrian Performance Sports Business
The client already had a website that enjoyed massive patronage. However, now, the client wanted to enter the mobile app scene ...
 
Education & Learning
AI-Enabled Hybrid Mobile App for Pros and Cons Analysis on Any Debate Topic
To satisfy the interest of debaters, the client wanted to build an app that could run on iOS and Android platforms. They wanted ...
 
Healthcare & Life Science
Mobile App for Online Doctor Consultations and Appointment Scheduling
The client wanted to redefine its healthcare practice, including consultation. To that end, the client was looking for virtual ...
 
Media & Entertainment
Mobile App Empowering Sports Fans to Share Their Favorite Moments and Reactions
The client wanted to build an app that could be fans of different games, such as baseball, basketball and soccer. The client also ...
 
Banking & Financial Services
Mobile Payment Solution for a Leading Bank in Trinidad & Tobago to Accelerate the Cashless Economy
Client was looking for custom digital wallet development services aiming to provide cashless payment solutions for both business ...
 
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AI-Powered Online Dating and Social Networking App Featuring Text, Call, and Video Capabilities
The app is an innovative chat-to-meet people dating platform that allows you to connect with the likeminded people who are looking ...

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