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Salesforce Digital Engagement QuickStart Package
$3,750
Timeline: Approximately 2-3 Weeks
Key Benefits
- Improve the overall customer service experience by providing customer support through digital channels
- Generate a comprehensive 360-degree view of your customer's data across your company
- Improved analytical data and reporting
Discovery Session
- Up to 2 Remote Business Process Review Sessions Reviewing Business Process and Requirements for Creating a Functional and Technical Blueprint for a Business
Configuration*
- Configure Two of These Digital Engagement Channels: Web Chat, SMS, WhatsApp, Facebook Messenger, or Social (Twitter & Facebook)
- Basic Omni-Channel Configuration
- Two Entry Points for the Selected Channels, Web Chat, SMS (up to 800), WhatsApp, and Social Accounts
- Customer Interface and Setting Up 10 Reports and 2 Dashboards
Quality Assurance
- Validate Unique Business Needs
Training (Up to 4 hrs)
- Teach Key Concepts - Salesforce's Data Management Efficiency or Creating, Finding, and Updating Records
Key Resources
- ScrumMaster
- Internet/Digital Marketing Consultant
- Salesforce Developer & Consultant
- Customer Engagement Manager
* configuration partial and indicative