Salesforce Digital Engagement QuickStart Package

Salesforce Digital Engagement QuickStart Package
$3,750 Timeline: Approximately 2-3 Weeks
Key Benefits
  • Improve the overall customer service experience by providing customer support through digital channels
  • Generate a comprehensive 360-degree view of your customer's data across your company
  • Improved analytical data and reporting
Discovery Session
  • Up to 2 Remote Business Process Review Sessions Reviewing Business Process and Requirements for Creating a Functional and Technical Blueprint for a Business
  • Configure Two of These Digital Engagement Channels: Web Chat, SMS, WhatsApp, Facebook Messenger, or Social (Twitter & Facebook)
  • Basic Omni-Channel Configuration
  • Two Entry Points for the Selected Channels, Web Chat, SMS (up to 800), WhatsApp, and Social Accounts
  • Customer Interface and Setting Up 10 Reports and 2 Dashboards
Quality Assurance
  • Validate Unique Business Needs
Training (Up to 4 hrs)
  • Teach Key Concepts - Salesforce's Data Management Efficiency or Creating, Finding, and Updating Records
Key Resources
  • ScrumMaster
  • Internet/Digital Marketing Consultant
  • Salesforce Developer & Consultant
  • Customer Engagement Manager
* configuration partial and indicative


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