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Salesforce Digital Engagement

Engage customers better and improve service delivery across multiple digital channels with Salesforce Digital Engagement. Get our Salesforce certified experts to work with this add-on and amplify your engagement ROI.
Engage customers across different channels - SMS, social, web chat, etc. - at the right time with Salesforce Digital Engagement. Our Salesforce specialists help businesses integrate Digital Engagement add-ons into Service Cloud, Sales Cloud, and other CRM solutions.
  • Strategy Formation

    Strategy Formation

    We help businesses build strategies to integrate Salesforce Digital Engagement add-ons into their sales and service functions.
  • Integration

    Integration

    Our Salesforce experts help integrate Digital Engagement tools into third-party CTI systems and social customer support centers.
  • Consultation

    Consultation

    Our Salesforce consultants help businesses educate and use multiple Digital Engagement modules to improve outcomes consistently.
  • Customization

    Customization

    We tailor Digital Engagement components to support onsite visits and field services that have a direct impact on the bottom line.
  • Migration

    Migration

    We help seamlessly migrate messaging histories and customer data from older CRM systems to Digital Engagement modules.
  • Support And Maintenance

    Support And Maintenance

    We troubleshoot syncing errors and resolve other issues for businesses that work with different Digital Engagement add-ons.
  • Strategy Formation

    We help businesses build strategies to integrate Salesforce Digital Engagement add-ons into their sales and service functions.

    Integration

    Our Salesforce experts help integrate Digital Engagement tools into third-party CTI systems and social customer support centers.

    Consultation

    Our Salesforce consultants help businesses educate and use multiple Digital Engagement modules to improve outcomes consistently.
  • Customization

    We tailor Digital Engagement components to support onsite visits and field services that have a direct impact on the bottom line.

    Migration

    We help seamlessly migrate messaging histories and customer data from older CRM systems to Digital Engagement modules.

    Support And Maintenance

    We troubleshoot syncing errors and resolve other issues for businesses that work with different Digital Engagement add-ons.

Salesforce Digital Engagement Features

From enabling built-in automation essentials to improving campaign management, Salesforce Digital Engagement has different features that empower businesses to engage with customers better and faster.
Salesforce Digital Engagement Features
  • Voicemail
  • Drip Campaigns
  • Time-Zone Management
  • Message Signatures
  • URL-Click Tracking
  • Notifications
  • Incoming Alerts
  • Phone Number Management
  • Engagement Reports
  • Response Assignment
  • Engagement History
  • Analytics
  • Batch Texting With 360 SMS
  • Template Management
  • DIY Conversation Surveys And Trees
  • Processing Automation
  • After Hours Scheduling
  • Einstein Bots

Salesforce Digital Engagement Benefits

A separately licensed service, Salesforce Digital Engagement helps connect different digital channels into one robust platform, simplifying engagement. Here are multiple benefits of using Digital Engagement.
Improved Outcomes

Improved Outcomes

Digital Engagement accesses every Salesforce object and works with many Salesforce products: Service Cloud, Sales Cloud, etc.
Mobile Engagement

Mobile Engagement

Digital Engagement with 360 SMS runs on Salesforce1 - a mobile app - and delivers combined engagement capabilities on the go.
Holistic Support

Holistic Support

When Digital Engagement is done right, your business will deliver a connected support ecosystem to customers, anytime, anywhere.
Connected Conversations

Connected Conversations

From client-servicing teams to sales staff, Digital Engagement helps everyone know when, how, and where to engage customers.
Out-Of-The-Box Automation

Out-Of-The-Box Automation

360 SMS App helps your business use DIY configuration tools to integrate pre-installed capabilities and introduce automation.
No Learning Curve

No Learning Curve

Digital Engagement tools are intuitive, optimized, and easy to use, minimizing training time and increasing adoption rates.
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
Finance & Banking
Reconfiguring And Customizing Sales Cloud To Automate Customer Data Consolidation For A Global Asset Management Firm
Being part of its everyday business, the client organizes multiple meetings and events for its asset managers, clients, and investors ...
 
Education & Non-Profit
Salesforce's Nonprofit Service Cloud Helps An NGO Serve Better, Faster, And At Scale
Serving families in need of shelter worldwide, the client could not afford to mismanage their processes related to fundraising, ...
 
Education & Non-Profit
Enabled NCMBC To Use Salesforce Sales Cloud To Boost Opportunity Conversion Rate
To handle opportunity management and distribution among partners, the client used ACT!, Excel, and e-mail clients such as Outlook ...
 
Healthcare & Life Science
Salesforce Sales Cloud And Salesforce Service Cloud Drive Business Transformation For A US-Based Medical Giant
The client's service processes were manual and siloed. All support tickets were created and maintained on spreadsheets. Field ...
 
Energy
Salesforce Sales And Service Clouds Enable A Solar Leader To Elevate Client Satisfaction And Boost Sales
The client faced performance bottlenecks as it operated on legacy frameworks. The existing Salesforce application was bursting ...
 
Healthcare & Life Science
Salesforce Customization With Robotic Capabilities Optimized A Healthcare Recruitment Ecosystem To Save 20 Man-Hours Weekly
The client had a dedicated recruitment portal powered by Salesforce. The portal had built-in robotic processes. By leveraging ...
 
Education & Non-Profit
Salesforce Community Cloud Implementation Empowers A Global NGO To Reduce Manual Data Management Issues By 30%
The client had to meticulously record the information of all the candidates applying for global courses. A learner's information, ...
 
Energy
Salesforce Sales Cloud Implementation Enables A US-Based Solar Energy Enterprise To Minimize The Licensing Cost By 35%
The client wanted to transform its 4-year-old Salesforce implementation by switching to a faster and more modern UI. The client ...
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