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Salesforce Service Cloud

Deliver personalized customer services and boost the productivity of field reps with Salesforce Service Cloud. Maximize returns from Service Cloud - #1 customer service portal - with our experienced Salesforce Service Cloud consultants.
Our certified Salesforce experts configure the Service Cloud for empowering your business to boost customer satisfaction. We build AI-enabled workflows and integrate them in the Service Cloud to help businesses deliver world-class customer service, foster deeper engagements, and increase customer loyalty.
  • Service Cloud Implementation

    Service Cloud Implementation

    From case routing to setting up 24/7 help centers, our Salesforce Service Cloud implementation boosts customer retention rates.
  • Service Cloud Integration

    Service Cloud Integration

    Get Salesforce service cloud integration expertise to build service ecosystems connected with communities and support agents.
  • Service Cloud Consulting

    Service Cloud Consulting

    We help optimize Telephony Integration, Case Management, and other Service Cloud components to amplify customer engagement.
  • Service Cloud Customization

    Service Cloud Customization

    Our certified Salesforce Service Cloud consultants tailor service workflows to help support teams achieve faster resolutions.
  • Service Cloud Migration

    Service Cloud Migration

    We streamline how the support histories are migrated to Service Cloud without increasing the Salesforce Service Cloud cost.
  • Service Cloud Support & Maintenance

    Service Cloud Support & Maintenance

    Our Service Cloud support team ensures all Service Cloud components are updated to help teams close customer tickets faster.
  • Service Cloud Implementation

    From case routing to setting up 24/7 help centers, our Salesforce Service Cloud implementation boosts customer retention rates.

    Service Cloud Integration

    Get Salesforce service cloud integration expertise to build service ecosystems connected with communities and support agents.

    Service Cloud Consulting

    We help optimize Telephony Integration, Case Management, and other Service Cloud components to amplify customer engagement.
  • Service Cloud Customization

    Our certified Salesforce Service Cloud consultants tailor service workflows to help support teams achieve faster resolutions.

    Service Cloud Migration

    We streamline how the support histories are migrated to Service Cloud without increasing the Salesforce Service Cloud cost.

    Service Cloud Support & Maintenance

    Our Service Cloud support team ensures all Service Cloud components are updated to help teams close customer tickets faster.

Salesforce Service Cloud Features

Empower businesses, including SMEs and enterprises, to implement, integrate, and optimize Service Cloud. That way, you will minimize wait times for your customers and case volumes for your business.
Salesforce Service Cloud Features
  • Case Milestone Tracker
  • Case Auto Assignment
  • Case Email Auto Response
  • Email and Web Case Capture
  • Case Escalation Queues and Rules
  • Advanced Case Management
  • Omni-Channel Routing
  • Knowledge Management
  • Service Contracts and Entitlements
  • Salesforce Field Service
  • Digital Engagement Tools
  • Net Promoter Score (NPS) management
  • Self-Service Support
  • Customer Portal Management
  • Service Console App
  • Computer Telephony Integration (CTI)
  • Contact Activity and Account Management
  • Customizable Dashboards and Reports
  • Lightning Flow Automation (Flow Builder And Process Builder)
  • AI-powered Salesforce Chatbot
  • Work Order Management
  • Approvals And Workflows
  • Customizable Profiles
  • Permissions And Roles
  • Tailored Page Layouts
  • Email Integration With Outlook And Gmail
  • Chatter
  • Record Types
  • Salesforce Maps for improved scheduling and tracking

Salesforce Service Cloud Benefits

Get a Salesforce Service Cloud consultant to help your business increase the value from Service Cloud. We help unleash Service Cloud advantages to make your support team efficient and achieve faster case resolution.
Automate Workflows

Automate Workflows

Automate procedures in your Sales Cloud to make sure reps focus more on revenue-generating tasks instead of repetitive chores.
Enhance UX With AI Chatbots

Enhance UX With AI Chatbots

Businesses build Salesforce Service Cloud apps that work as AI-powered chatbots engineered to improve the user experience at speed.
Improve Telephony Outcomes

Improve Telephony Outcomes

Use the power of Service Cloud Voice that can be integrated at the heart of Service Cloud for streamlining customer service.
Deliver Key Insights

Deliver Key Insights

Unlock the power of Salesforce Service Cloud to gain actionable insights from the first click-throughs to the final transactions.
Maximize Agent Efficiency

Maximize Agent Efficiency

Salesforce Service Cloud lifts the efficiency of agents and field reps by simplifying their tasks to improve service outcomes.
Amplify Field Service Outcomes

Amplify Field Service Outcomes

Service Cloud comes with features - Asset 360, Appointment Manager, etc. - to help businesses improve Field Service outcomes.
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
 
Finance & Banking
Reconfiguring And Customizing Sales Cloud To Automate Customer Data Consolidation For A Global Asset Management Firm
Being part of its everyday business, the client organizes multiple meetings and events for its asset managers, clients, and investors ...
 
Education & Non-Profit
Salesforce's Nonprofit Service Cloud Helps An NGO Serve Better, Faster, And At Scale
Serving families in need of shelter worldwide, the client could not afford to mismanage their processes related to fundraising, ...
 
Education & Non-Profit
Enabled NCMBC To Use Salesforce Sales Cloud To Boost Opportunity Conversion Rate
To handle opportunity management and distribution among partners, the client used ACT!, Excel, and e-mail clients such as Outlook ...
 
Healthcare & Life Science
Salesforce Sales Cloud And Salesforce Service Cloud Drive Business Transformation For A US-Based Medical Giant
The client's service processes were manual and siloed. All support tickets were created and maintained on spreadsheets. Field ...
 
Energy
Salesforce Sales And Service Clouds Enable A Solar Leader To Elevate Client Satisfaction And Boost Sales
The client faced performance bottlenecks as it operated on legacy frameworks. The existing Salesforce application was bursting ...
 
Healthcare & Life Science
Salesforce Customization With Robotic Capabilities Optimized A Healthcare Recruitment Ecosystem To Save 20 Man-Hours Weekly
The client had a dedicated recruitment portal powered by Salesforce. The portal had built-in robotic processes. By leveraging ...
 
Education & Non-Profit
Salesforce Community Cloud Implementation Empowers A Global NGO To Reduce Manual Data Management Issues By 30%
The client had to meticulously record the information of all the candidates applying for global courses. A learner's information, ...
 
Energy
Salesforce Sales Cloud Implementation Enables A US-Based Solar Energy Enterprise To Minimize The Licensing Cost By 35%
The client wanted to transform its 4-year-old Salesforce implementation by switching to a faster and more modern UI. The client ...
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