+1.844.3539.746
info@flexsin.comSalesforce Service Cloud
Deliver personalized customer services and boost the productivity of field reps with Salesforce Service Cloud. Maximize returns from Service Cloud - #1 customer service portal - with our experienced Salesforce Service Cloud consultants.
Our certified Salesforce experts configure the Service Cloud for empowering your business to boost customer satisfaction. We build AI-enabled workflows and integrate them in the Service Cloud to help businesses deliver world-class customer service, foster deeper engagements, and increase customer loyalty.
-
Service Cloud Implementation
From case routing to setting up 24/7 help centers, our Salesforce Service Cloud implementation boosts customer retention rates. -
Service Cloud Integration
Get Salesforce service cloud integration expertise to build service ecosystems connected with communities and support agents. -
Service Cloud Consulting
We help optimize Telephony Integration, Case Management, and other Service Cloud components to amplify customer engagement. -
Service Cloud Customization
Our certified Salesforce Service Cloud consultants tailor service workflows to help support teams achieve faster resolutions. -
Service Cloud Migration
We streamline how the support histories are migrated to Service Cloud without increasing the Salesforce Service Cloud cost. -
Service Cloud Support & Maintenance
Our Service Cloud support team ensures all Service Cloud components are updated to help teams close customer tickets faster.
-
Service Cloud Implementation
From case routing to setting up 24/7 help centers, our Salesforce Service Cloud implementation boosts customer retention rates.Service Cloud Integration
Get Salesforce service cloud integration expertise to build service ecosystems connected with communities and support agents.Service Cloud Consulting
We help optimize Telephony Integration, Case Management, and other Service Cloud components to amplify customer engagement. -
Service Cloud Customization
Our certified Salesforce Service Cloud consultants tailor service workflows to help support teams achieve faster resolutions.Service Cloud Migration
We streamline how the support histories are migrated to Service Cloud without increasing the Salesforce Service Cloud cost.Service Cloud Support & Maintenance
Our Service Cloud support team ensures all Service Cloud components are updated to help teams close customer tickets faster.
Salesforce Service Cloud Features
Empower businesses, including SMEs and enterprises, to implement, integrate, and optimize Service Cloud. That way, you will minimize wait times for your customers and case volumes for your business.
- Case Milestone Tracker
- Case Auto Assignment
- Case Email Auto Response
- Email and Web Case Capture
- Case Escalation Queues and Rules
- Advanced Case Management
- Omni-Channel Routing
- Knowledge Management
- Service Contracts and Entitlements
- Salesforce Field Service
- Digital Engagement Tools
- Net Promoter Score (NPS) management
- Self-Service Support
- Customer Portal Management
- Service Console App
- Computer Telephony Integration (CTI)
- Contact Activity and Account Management
- Customizable Dashboards and Reports
- Lightning Flow Automation (Flow Builder And Process Builder)
- AI-powered Salesforce Chatbot
- Work Order Management
- Approvals And Workflows
- Customizable Profiles
- Permissions And Roles
- Tailored Page Layouts
- Email Integration With Outlook And Gmail
- Chatter
- Record Types
- Salesforce Maps for improved scheduling and tracking
Salesforce Service Cloud Benefits
Get a Salesforce Service Cloud consultant to help your business increase the value from Service Cloud. We help unleash Service Cloud advantages to make your support team efficient and achieve faster case resolution.
Automate Workflows
Automate procedures in your Sales Cloud to make sure reps focus more on revenue-generating tasks instead of repetitive chores.
Enhance UX With AI Chatbots
Businesses build Salesforce Service Cloud apps that work as AI-powered chatbots engineered to improve the user experience at speed.
Improve Telephony Outcomes
Use the power of Service Cloud Voice that can be integrated at the heart of Service Cloud for streamlining customer service.
Deliver Key Insights
Unlock the power of Salesforce Service Cloud to gain actionable insights from the first click-throughs to the final transactions.
Maximize Agent Efficiency
Salesforce Service Cloud lifts the efficiency of agents and field reps by simplifying their tasks to improve service outcomes.
Amplify Field Service Outcomes
Service Cloud comes with features - Asset 360, Appointment Manager, etc. - to help businesses improve Field Service outcomes.
Case Studies
Discover our growing portfolio of digital products and technology solutions that accelerate business transformation for global enterprises and SMBs from different verticals.
Consulting
Salesforce Sales Cloud Automation Helped A Mentorship Platform Improve Learning Outcomes
The client was looking for an automation solution that would reduce the scope of manual processes across the enterprise. To embrace ...
Banking & Financial Services
Sales Cloud Customization And Reconfiguration Automated Customer Data Consolidation For A Global Asset Management Firm
Being part of its everyday business, the client organizes multiple meetings and events for its asset managers, clients, and investors ...
Education & Learning
Salesforce Nonprofit Service Cloud Helps An NGO Improve The Outcomes Of Its Volunteers
Serving families in need of shelter worldwide, the client could not afford to mismanage their processes related to fundraising, ...
Education & Learning
Salesforce Sales Cloud Implementation Improves Customer Engagement For A US-Based Military Business Center
To handle opportunity management and distribution among partners, the client used ACT!, Excel, and e-mail clients such as Outlook ...
Healthcare & Life Science
A Medical Equipment Company Increases Asset Uptime With Salesforce Sales Cloud And Salesforce Service Cloud Implementation
The client's service processes were manual and siloed. All support tickets were created and maintained on spreadsheets. Field ...
Energy
Salesforce Sales Cloud And Salesforce Service Cloud Automated Processes And Improved Outcomes For A Solar Energy Firm
The client faced performance bottlenecks as it operated on legacy frameworks. The existing Salesforce application was bursting ...
Healthcare & Life Science
Salesforce Customization With Robotic Capabilities Helped A Healthcare Recruitment Ecosystem Save 20 Man-Hours Weekly
The client had a dedicated recruitment portal powered by Salesforce. The portal had built-in robotic processes. By leveraging ...
Education & Learning
Salesforce Community Cloud Implementation For A Global NGO Transforms Candidate Data Management
The client had to meticulously record the information of all the candidates applying for global courses. A learner's information, ...
Energy
Salesforce Sales Cloud Implementation Enables A US-Based Solar Energy Enterprise To Minimize The Licensing Cost
The client wanted to transform its 4-year-old Salesforce implementation by switching to a faster and more modern UI. The client ...