A Recovery Management System On SharePoint Online/Microsoft 365 To Inform US Drivers About License Suspensions And Resolutions

Expertise: Content & Document Management Application Development
Verticals: Logistics & Transportation
Technologies: ASP.NETC#Visual Web PartsSharePoint
Home > Portfolio > A Recovery Management System On SharePoint Online/Microsoft 365 To Inform US Drivers About License Suspensions And Resolutions
Client Overview
A top investment company required a recovery system to help the drivers operating across the US get their licenses and remove suspensions fast. Serving the needs of over 14.3 million institutional, individual, and workplace customers, the client offers solutions, products, and technologies to make Americans well-planned. We used SharePoint Online to build this intranet for the client. Considering the fact that we are a Microsoft Gold Partner, we also integrated the system with Microsoft 365 - previously known as Office 365 - technologies to improve process outcomes. Once the license recovery system was deployed, the client resolved the number of active license suspensions.
Business Needs
A driver's license can be restricted, suspended, denied or revoked. The client has the goal in mind to restore driver privileges at the earliest possible. They wanted the application to help the drivers in getting their license and remove suspensions at the earliest opportunity.

The client wanted their driver recovery solution to get enhanced output from them so that productive time is not left unused as driving under a revoked license can be stressful and lead to more fines. The client wanted below functionalities to be available in the solution:

  • Filling out of waiver
  • Diversion solution
  • Resolving active suspensions
  • Driver license recovery program
  • Receive valid driver license
  • Help in getting insurance
Strategy & Solution
We worked on the solution keeping in mind the objective of the client wherein they wanted driver's license to be reinstated at the earliest opportunity by providing the needed information to the court and drivers. We studied other similar solutions for best output for our client.

We had a thorough understanding of the client's needs so that the application was developed with least amount of rework and corrective measures.

Front-end Since the application was to be used by drivers, we ensured that it had an easy to understand front-end interface and navigation features neatly displayed. We worked on the below features of the front-end to maximize the usability of the application for the drivers:

  • Procedure for license recovery
  • Court hearing date
  • Name of the judge
  • Costs for license revocation

Backend The backend has to ensure that the application runs smoothly. For this, we put our highly experienced programmers to task with specific expertise in developing such solutions. We did the following tasks for the application's backend:

  • Programming language coding
  • Bug fixing
  • Testing and usability
  • Integration with frontend

Development Process A dedicated team was set up to provide timely reporting by an account manager, project manager, senior designer, HTML developer, senior developer, and a testing analyst. An agile development process was used with an intense discovery phase. This project was developed using SharePoint 2013 and Dot Net 4.5 for custom web part. Key features of our development process included:

  • Hardware compatibility testing
  • Data synchronization
  • Integrated development environment
  • Iterative approach

The application was developed so that client could utilize its functionalities and features for the benefit of drivers. We ensured that the needed features were tested for performance before submitting to the client.

Business Outcomes
This SharePoint Portal was created for the Management of Recovery Plan. With the help of this portal, one can manage various tasks of the organization such as managing clients by using custom web part for insert, update and delete clients, managing document and workflow for sending notification before expiry date. It allowed the client to view their recovery status, search module (custom search web part for searching client's case notes etc.) and also managing account work.

Major part of this project was to manage forms for recovery plan, case notes and search part which was created with custom web part for master page design according to requirement and managing workflows to send notification and alert messages. One can also manage search with various fields like judge name, license no. etc.

We finally came out with below beneficial features for the client:

  • Resolving active suspensions of driver's license with structured program
  • Providing more information n license suspension and steps to get it back
  • help in criminal cases, driver assessment issues and DAAD hearings
  • Program enrolment for direct case management and legal services
  • Setting up of payment plan and help in acquiring insurance
  • Information on Department of Vehicle Services and initial review of case
Client's Speak
I am glad to have Flexsin as a resource. They are very knowledgeable in all aspects of SharePoint.
Allen Ervin
Sr SharePoint Consultant - Voya Financial, Georgia, USA
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