Project Manager - Insurance & Claims

Job Description:

We are looking for an experienced Project Manager with strong expertise in the Insurance and Claims domain to lead end-to-end project delivery. The ideal candidate should have a good understanding of insurance processes, claims management systems, stakeholder coordination, and software development life cycles (SDLC) in the .net Framework. The candidate will be responsible for managing project timelines, budgets, resources, risks, and deliverables while ensuring alignment with business objectives and client expectations.

Responsibilities:

• Project Planning & Execution: Define project scope, objectives, deliverables, milestones, resource requirements, and implementation plans.
• Insurance & Claims Domain: Understand insurance business processes, including policy administration, claims processing, adjudication, settlements, underwriting, and related workflows.
• Stakeholder Management: Coordinate with clients, business analysts, developers, QA teams, architects, and other stakeholders to ensure smooth project execution.
• Delivery Management: Manage end-to-end project delivery, ensuring adherence to agreed timelines, quality standards, budgets, and scope.
• Agile & SDLC: Drive project execution using Agile/Scrum or other suitable delivery methodologies. Manage sprint planning, daily stand-ups, reviews, retrospectives, and release planning as applicable.
• Risk & Issue Management: Identify project risks, dependencies, bottlenecks, and potential delivery challenges; develop mitigation plans and ensure timely resolution.
• Team Leadership: Lead cross-functional teams, establish accountability, monitor performance, and promote collaboration and continuous improvement.
• Client Communication: Conduct regular project reviews, provide status reports, manage expectations, and escalate critical issues proactively.
• Requirements & Change Management: Work with business and technical teams to clarify requirements, assess change requests, and manage scope changes.
• Quality & Compliance: Ensure deliverables meet business requirements, quality benchmarks, and applicable insurance industry standards and regulatory expectations.
• Reporting & Governance: Track project KPIs, budgets, resource utilization, schedules, and delivery metrics; maintain project documentation and governance processes.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience in project management within the insurance, claims processing, or insurance technology domain.
• Strong understanding of insurance operations, claims lifecycle, claims adjudication, settlement processes, and associated business workflows.
• .NET / Microsoft Technology Stack: Familiarity with .NET, C#, ASP.NET, Web APIs, and Microsoft-based application architectures will be an added advantage.
• Basic understanding of application architecture, APIs, databases, integrations, and software development concepts.
• Exposure to SQL Server, cloud platforms such as Microsoft Azure, and enterprise application integration is desirable.
• Hands-on experience managing software development projects using Agile/Scrum and SDLC methodologies.
• Experience with project management tools such as Jira, Azure DevOps, MS Project, or similar platforms.
• Possess ability to translate business requirements into executable project plans.
• Excellent skills in project planning, estimation, scheduling, risk management, and resource allocation.
• Ability to manage multiple priorities, resolve conflicts, and drive teams toward successful project outcomes.
• Strong analytical, problem-solving, decision-making, and leadership capabilities.
• Strong ownership and accountability for project delivery.
• Proactive communication and effective management of client expectations.
• Ability to bridge the gap between business stakeholders and technical teams.
• Focus on timely delivery, quality, risk mitigation, and continuous improvement.