Manager - Salesforce

Job Description:

We are looking for a results-driven Salesforce Project Manager to lead end-to-end delivery of Salesforce implementations and enhancements for global clients. The role combines project execution, client relationship management, financial ownership, and account growth.

Responsibilities:

• Lead end-to-end delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud), ensuring timely, on-budget, and high-quality outcomes
• Manage project scope, timelines, resources, risks, and dependencies using tools like Jira
• Act as the primary client interface, driving stakeholder communication, managing escalations, and ensuring high customer satisfaction
• Own project financials including budgeting, revenue tracking, billing milestones, and margin management
• Identify and mitigate risks while ensuring adherence to quality standards and governance processes
• Drive Agile/Scrum execution, ensuring sprint health and team productivity
• Manage cross-functional teams (developers, QA, architects) and optimize resource utilization
• Identify and drive upsell/cross-sell opportunities in collaboration with sales teams to support account growth
• Ensure client retention through strong relationship management and consistent delivery excellence
• Lead creation of case studies, capture client feedback, and secure testimonials to support marketing and sales initiatives

• Bachelor’s degree in Engineering, Computer Science, or related field
• Salesforce certifications (Administrator, Sales Cloud Consultant, PMP)
• 6–10 years of experience in IT project management
• 3+ years managing Salesforce projects
• Strong understanding of Salesforce platform (Sales Cloud, Service Cloud, etc.)
• Experience working with global clients (US, UK, Middle East preferred)
• Proficiency in Agile/Scrum methodologies
• Strong financial and business acumen
• Excellent communication and stakeholder management skills